• Address: Woodland Hills, CA 91365 (map)
• Date Posted: 11/06/09

I am the person people call when they cant get something working, or somethings broken with their computer systems. I am the person they call when that I-phone or Blackberry is on the fritz.

Hello My name is Terry Zak. I have over 13 years hands on experience with Computers and Internet based technology. I was there during the inception of most of the technology thats out there. I have worked in both software and hardware support. I can build re-build or upgrade any computer laptop or mobile computing device. They used to call me Mcgyver, because I could ressurrect dead hardware in some cases to retrieve data.

TERRY ZAK
22115 Burbank • Woodland Hills, CA 91367 • Cell: (818) 974-1662 • E-Mail: terryz1961@yahoo.com

SUPPORT ANALYST • SYSTEMS ADMINISTRATOR
Technically sophisticated information technology specialist with over 10 years’ experience supporting networks, hardware systems, and software deployments while under adverse conditions. Strong ability to increase reliability, maximize productivity, and introduce system efficiencies. Dedicated professional with a well-earned reputation for delivering technology solutions on time and according to specifications. Highly proficient communicator effective at managing relationships between users, strategic leadership, and third-party vendors. Skilled trainer and mentor effective at conveying complex technical issues to end users and technical staff. Core Competencies:
Field Support EngineeringDiagnosis and TroubleshootingDesktop PublishingComputer ConfigurationMaintenance and PC RepairTechnical SupportInstallation and AdministrationSystems Analysis and TestingCustomer ServicePerformance MonitoringDeployments and IntegrationsProblem ResolutionTechnology OptimizationStrategic and Tactical PlanningData Mining
TECHNICAL PROFICIENCIES
Platforms:Microsoft Windows 2003, 2000, Vista, XP, MAC O/S X, IBM AS/400Networking:Local Area Network (LAN), Wide Area Network (WAN), Active Directory, VOIP, TCP/IPSoftware:MS Office 2000, POS, SAP, ADP, Pillar 5.1, AC Nielsen, Monarch 4.0, Oracle, Counterspy, Data Tracker, Lotus Notes, Marimba, Dameware, Attachmate 2000Tools:Timbuktu, Cisco VPN, Symantec Ghost, Anti-virus
PROFESSIONAL EXPERIENCE
Affiliated Computer Services (ACS) / Disney Company, Burbank/Glendale, CA 2005 – 2009
Executive Support Analyst
Supported Disney’s executive staff and clientele for the consumer products division on PC and MAC laptops and peripheral installs/setup, both onsite and at client’s home and remote locations. Provided SAP support using remote tools, ADD console functions, and administrative privileges via Citrix and server back-end. Administered Web-based, mainframe, and database applications on MAC O/S 10.5.7, Windows XP, and Vista platforms. Provided hardware and software support on printers, scanners, PDAs, and air wireless stations/repeaters. Performed logistical troubleshooting of local, remote, and onsite problem tickets; generated trouble and request tickets. Maintained service center call-incident tracking and problem resolution, including documentation.
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Simplified application administration through SMS pushes and pulls.
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Established hardware and software vendor relations with HP, Intel, Microsoft, Apple, and IBM.
HP/Amgen, Newbury Park, CA 2004 – 2005
Helpdesk Analyst (Contract)
Provided first and second level call resolution via phone, remote, Web, and email support for all Amgen locations. Supported Windows and MS Office suite, Web tools, and remote access using Timbuktu in a multi-platform environment. Troubleshot network connectivity issues and virus attacks using Spam and anti-virus tools.
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Served as technical resource and primary point of contact for internal employees.
TERRY ZAK Page 2 of 2

Affinity Group, Inc., Oxnard, CA 2003 – 2004
Systems Administrator (Contract)
Performed Windows XP administration, desktop rollout, and technical support for one of the nation’s largest providers of outdoor recreation media and clubs.
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Effectively troubleshot and resolved network connectivity problems.
Aramark, Los Angeles, CA 1999 – 2003


Senior Systems Analyst

Served as Helpdesk Analyst; provided second level phone support and break/fix issues for a Fortune 500 Company.
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Consistently provided superior levels of support reflective of evolving technical requirements.
Kaiser Permanente, Pasadena, CA 1997 – 1999


Technical Analyst

Provided helpdesk phone support for PC desktops and laptops in a LAN environment for internal employment staff, including physicians and other hospital administrative staff members.
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Prioritized and identified problems quickly, to maintain a high rate of customer satisfaction.
Amgen, Thousand Oaks, CA 1996 – 1997


Helpdesk Analyst (Consultant)

Effectively answered incoming requests and call tickets via phone and in-person support for software issues with Windows and other internal applications at the headquarters of an international biotechnology company.
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Successfully completed all required tasks and resolved technical issues in a deadline-driven environment.
Nestlé’s Foods, Glendale, CA 1995 – 1996


Support Specialist (Consultant)

Used computer troubleshooting skills via phone support to distinguish between hardware and software problems for the world's largest food and beverage company.
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Commended for learning new skills rapidly and consistently producing quality work.
EDUCATION & TRAINING
Completed 2 years toward BSIS Degree (GPA 3.8), Information Systems Management
University of Phoenix, 2003
AS, Electronics and Communications
Bryant & Stratton, Cleveland, OH
ASW Acoustic Analysis School, Leadership through Quality School
Xerox, El Segundo, CA